Line Carrier Tiketti – A Comprehensive View of Your Customer Service
The Line Carrier Tiketti system streamlines the management of multichannel customer service requests into one centralized platform.
With the ticketing system, you can easily monitor the progress of tickets generated across various customer service channels, all in a single view. Stay on top of customer details, no matter which channel they use to reach out to you.
You can integrate the Line Carrier ticketing system with Contact Center or Mobile PBX solutions—or use it independently.
Request a demo to see Line Carrier Tiketti in action!
With ticketing, you can:
- Enhance your customer service efficiency
- Manage multichannel contacts seamlessly
- Link customer information to the correct contacts, regardless of the channel
- Easily prioritize and allocate resources for customer service
- Share knowledge within your team through a knowledge base
Streamlined Information Management with the Ticketing System
Line Carrier Tiketti enables seamless tracking of customer service requests throughout their entire lifecycle. The system keeps you updated on each ticket’s status and the responsible team member.
You can set time limits and progress stages to ensure no ticket goes unnoticed. Additionally, the ticketing system records all customer service interactions, giving you access to comprehensive history data to better understand customer needs.
With the built-in knowledge base, you can store and organize essential information for your customer service team, ensuring it’s always easily accessible.
Ticketing allows you to prioritize tickets based on their urgency, helping you resolve critical issues quickly. This reduces customer wait times and improves the overall customer experience.
Additionally, the ticketing system enables task distribution within your team, ensuring resources are allocated evenly and team members can focus on service requests that match their expertise.
Read the article about our ticketing system
More Efficient Customer Service with Ticketing
A ticketing system helps you track and analyze customer service performance. With detailed reporting, you can refine processes, allocate resources effectively, and enhance the quality of your service.
Ticketing also fosters better communication within your customer service or support team. Team members can collaborate and share information related to service requests, reducing information silos and ensuring that all necessary details are accessible in one centralized location.
Multichannel Customer Support with a Ticketing System
Managing multichannel customer support is effortless with ticketing. Seamlessly integrate phone support with digital contact channels into a unified customer service solution using Line Carrier Tiketti.
In addition to handling calls and emails, you can manage chat messages, SMS, and WhatsApp Business messages—all within a single interface.
The system creates consistent support tickets across all channels, allowing you to track their progress in one application. This eliminates time-consuming navigation and data management across multiple communication tools.
Benefits of the Ticketing System
- Reduce the number of applications needed for your work
- Manage multichannel customer service in a single view
- Track the status of all customer service channels from one location
- Collect and organize data from all channels in one centralized place
Features of Line Carrier Tiketti
- Email and ticket management
- Work queues and team organization
- Service hours management
- Ready-to-use response and message templates
- Tags for contact classification
- Linked conversations
- Knowledge base
- Notes and notifications
- Customer satisfaction surveys
- Comprehensive reporting
- Language versions and customizable appearance
- Extensive support services from Line Carrier
- Additional service channels, including chat, WhatsApp Business, SMS, Facebook, Slack, Jira, and X (formerly Twitter)
Would you like to see the ticketing system in action? Request a demo.
Learn more about how to leverage the ticketing system
-
M2M Subscriptions Bring Efficiency and Reliability to Building Technology – Säätölaitehuolto’s Customer Story
“Activating subscriptions is extremely simple,” says CEO Tomi Silvonen.
-
The Ticketing System Streamlines Customer Service – Scandia Rent’s Customer Story
Success in the car rental business relies on seamless processes and exceptional customer service, highlights Scandia Rent COO Timo Raimovaara.
-
Knowledge Base as a Support Tool for Customer Service: Efficiency, Flexibility, and Continuous Improvement
The role of a customer service representative is fast-paced, demanding quick responses, precision, and continuous learning. How can one excel in this position?
-
Ticketing Now Part of Line Carrier Contact Center
The Line Carrier Ticketing System expands the functionalities of the Contact Center.
-
Case Wihuri Group: Wihuri’s telephone system covers nine countries
Line provided Wihuri with a global working platform and a modern telephone system with MS Teams.