Enhance Customer Service with CRM Integration for Customer Calls
Boost customer service and improve customer experience by integrating customer calls with your customer management system! The integration of calls with ZenDesk, Salesforce, HubSpot, and many other CRM and ticketing systems simplifies your business operations.
With Line Carrier’s generic integration interface, you can connect customer calls with your customer relationship management system. Ticketing system and CRM integrations streamline customer service operations, giving you a comprehensive view of your customers’ needs, allowing you to update customer information in real-time, and ensuring that customer service data is also accessible across the organization.
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Flexible and Easy-to-Use Call Integration with ZenDesk, Salesforce, and More
With CRM integration in place, the customer service representative will have immediate access to the company’s customer relationship management system when answering a customer call.
Incoming calls can be answered on Mobile PBX, Microsoft Teams, the Line Carrier Contact Center app, or with a third-party phone system.
Line Carrier handles the integration on its own service platform by routing calls to the customer’s chosen phone application. The integration uses browser popup functionality.
Line Carrier’s Integration Hub is incredibly easy to use. To get started, simply log into the Integration Hub management app through a web browser, and calls can be answered directly. The Integration Hub stays open during use, either in its own browser window or as a browser tab. When the customer service representative answers an incoming call, the Integration Hub will automatically open the desired CRM or ticketing system.
The generic integration interface is included in all three Contact Center packages.
Pre-built and Custom Integrations
Line Carrier Integration Hub is available with pre-built integrations for popular CRM systems. Additionally, it is possible to customize integrations tailored to specific customer needs.
For other browser-based customer management systems, integrations can be developed as a custom project.
Thanks to our developed generic interface, implementing integrations is efficient. The integration does not require extensive development work and can be deployed quickly when needed.
Integrations are pre-built to support the following CRM systems:
Custom integrations can also be implemented with the following application interfaces:
- ServiceNow
- Microsoft Dynamics
- Autotask
- Versoft
Our customers recommend:
The integration adds a lot of value to our customer support work. It saves time and speeds up call handling, as there’s no longer a need to manually search for information
Vitec Futursoft Oy
