M2M Subscriptions Bring Efficiency and Reliability to Building Technology – Säätölaitehuolto’s Customer Story

The building technology company Säätölaitehuolto has been serving its customers since 1972. Operating in the Helsinki metropolitan area and Uusimaa region, the company provides comprehensive building technology services, from building automation and ventilation to HVAC and plumbing work.

Säätölaitehuolto relies on Line Carrier’s business mobile connections, M2M device connections, and SMS services for all its building technology communication needs. The partnership is supported by our reseller, Picte, with whom Säätölaitehuolto has enjoyed a successful collaboration for years.

“We are a growing and evolving company with a team of 50 people. As the CEO, it’s important to me to ensure that our employees have the best conditions to do their work as effectively as possible. Reliable communication is an integral part of this,” says Säätölaitehuolto CEO Tomi Silvonen.

M2M Subscriptions Ensure Functionality in Building Technology

M2M (machine-to-machine) subscriptions are used for data transfer in various building technology solutions. Sensors, meters, monitoring systems, and equipment management solutions continuously send and receive data via mobile networks. SMS services provide one-way notifications from measurement devices to mobile phones.

Reliable connections add efficiency and dependability to building maintenance and installation tasks.

“We’ve been very satisfied with Line Carrier’s subscriptions and their reliability. In building technology, good connectivity is crucial because if a connection fails and needs replacing, we must revisit the site, which increases costs. Often, devices are installed in basements or other areas with weaker signal strength, which can pose challenges,” Silvonen explains.

We’ve been very satisfied with Line Carrier’s connections and their reliability. In building technology, good connectivity is crucial because if a connection fails and needs replacing, we must revisit the site, which increases costs.

In addition to M2M and SMS services, Säätölaitehuolto’s staff uses Line Carrier’s business subscriptions. Silvonen praises the simplicity and speed of activating new connections when needed.

“Activating subscriptions is extremely simple. We keep a batch of Line Carrier SIM cards, and whenever we need a new connection, we just activate it by providing the SIM card number. Installing M2M connections at a site or opening a new connection for an employee takes just a moment. The option to choose between three different networks is also a great feature.”

Excellent Customer Experience

According to Silvonen, an exceptional customer experience is one of the main reasons for the long-standing partnership.

Customer service has been outstanding, and using the services has been made very easy.

“Picte and Line Carrier’s customer service have been outstanding, and using their services is incredibly easy. We have experience with many service providers, but in this case, we’ve been particularly pleased with the quick service and the people behind it. Our needs are genuinely heard and addressed thoughtfully. Reliable mobile connectivity also helps us deliver excellent service to our own customers,” Silvonen shares.