Ticketing Now Part of Line Carrier Contact Center

The ticketing system is now integrated into Line Carrier Contact Center. We continue to develop our products to meet the evolving needs of our customers. This new ticketing feature enhances the functionality of the Contact Center, making it an even more effective tool for customer service and support.

Discover the new ticketing system in this article!

What is a Ticketing System? 

A ticketing system is a tool that helps organizations manage and track customer inquiries, issues, support requests, or other customer contacts. It allows users to create, monitor, prioritize, and resolve service requests received through various channels such as email, phone, chat, WhatsApp Business, or web forms.

A ticketing system is a tool that helps organizations manage and track customer inquiries, issues, support requests, or other customer contacts.

Each customer contact is assigned a unique identifier or “ticket,” which is used to track and manage the process within the system. The ticketing system records all relevant information, such as messages, timestamps, and responsible personnel, enabling improved communication, task allocation, and problem resolution within the organization.

Ticketing systems are commonly used in customer service, IT support, and technical support teams where efficient problem-solving and communication between customers and employees are critical. The system also helps track response times, manage service levels (SLAs), and collect data that enhances customer service and experience.

How Ticketing Helps You… 

• Enhance your customer service efficiency
• Manage multichannel contacts seamlessly
• Link customer data to the correct contacts, regardless of the channel 
• Easily prioritize and allocate resources for customer service  
• Share knowledge within your team via the knowledge base  

Line Carrier Tiketti  

Line Carrier Tiketti can be added as a module to Contact Center or Mobile PBX  or you can use it as a standalone ticketing system.

Line Carrier Tiketti includes the following features:  

• Email and ticket handling 
• Work queues and team management
• Service hours management ​  
• Pre-set response and message templates  
• Tags for contact classification  
• Linked conversations
• Notes and notifications
• Customer satisfaction surveys
• Reporting 
• Knowledge base 
• Customizable appearance and preferred language versions​  
• Line Carrier support services ​  
• ​Additional service channels such as chat, WhatsApp Business, SMS, Facebook, Slack, Jira, Twitter

Video below in Finnish.

Why is Ticketing Beneficial? 

A ticketing system is valuable in many ways. It helps organize customer service systematically, makes teamwork more efficient, simplifies service level and quality tracking, and improves customer experience by making customer service faster and more reliable. Tickets help organizations organize work and ensure all customer requests are handled within target times.

Ticketing enables multichannel customer contacts to be processed in one view, consistently and quickly, without information gaps. This improves communication efficiency and ensures all necessary data is stored and easily accessible. With the system’s knowledge base, all necessary customer service information is quickly available to agents.

With ticketing, multichannel customer contacts can be handled in the same view, consistently and quickly, without information gaps.

Tickets can be prioritized as needed. You can assign a priority level or urgency to tickets, ensuring that the most urgent requests are addressed first. Tickets can also be routed to different support teams or specialists for fast and efficient resolution.

The system also allows for data collection, performance evaluation, and reporting. With reporting, you can identify recurring issues, bottlenecks, and areas for improvement, helping enhance the service.

Book a Demo and Discover Ticketing in Contact Center 

Line Carrier Contact Center is perfect for those who want to offer fast and multichannel customer service effortlessly. Our cloud-based application is suitable for customer service organizations of all sizes. Together with the ticketing module, the Contact Center makes your customer service more efficient than ever before.

Book a demo and discover Contact Center to see how it works!